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Don’t Force The Free Plan For +25% Paid Signups, Like Olark.com Learned

Tagged As: Insight

Sometimes a really good A/B test can be a very simple & effortless one. This was the case when we optimized www.olark.com’s homepage for +25% more paid signups simply by changing a link.

We noticed that the homepage was forcing people to a free forever plan without providing any choice to those users who were ready to become customers from day 1. Instead, in our variation we changed the link to point to a pricing / plan page which contained both a free forever plan option, along with more prominent paid accounts (all of which were 14 day trials that asked for a credit card upfront).

When the test finished, we were able to detect a +25% increase to paid signups, with a drop in free forever signups. Not a bad trade off at all if you ask me. The test shows very clearly how a little extra friction can actually qualify better leads who are ready to become customers.

Get the full story in Issue #13 for your copy of this test along with full data, reflections, and screenshots.


See The Full Test With All Data In Issue #13 Or Get All Issues


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Posted by Jakub Linowski on May 20, 2016

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